EISSA's CV

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EISSA SOLIMAN

EISSA SOLIMAN

Customer Service & Operations Professional

Ajman Nuaimia 1

Profile summary

Dedicated Customer Service and Operations Professional with 1 years of experience in customer support and operations support. Handled inquiries related to transportation, parking services, fines, permits, and regulations. Resolved customer complaints and escalated cases professionally while coordinating with internal teams. Maintained service standards and accuracy across public service workflows.

Career highlights

Customer Support Operations: Handled inquiries related to parking services, fines, permits, and regulations while documenting and managing customer cases accurately.

Issue Resolution: Resolved customer complaints and escalated cases professionally, coordinating with internal teams when further assistance was required.

Digital Service Guidance: Guided customers through digital platforms and services while maintaining high service, accuracy, and performance standards.

Transportation Services: Assisted customers with requests, transactions, and service issues related to transportation and government services.

Key skills

Compliance and OperationsCompliance Procedures Operations Support Case Documentation Audit Trails
Risk and ResolutionInvestigation and Escalation Problem Solving Quality Assurance Attention to Detail
Technical and CommunicationDigital Service Guidance Cross-functional Coordination Client Communication

Professional experience

Compliance Operations AnalystSep 2026 - Present
Parkin PJSC

Contributed to customer service operations, supporting parking services, permits, and regulations. Manages inquiries, resolves complaints, and maintains service standards while coordinating with internal teams.

  • Investigated and resolved escalated customer inquiries while maintaining accuracy and regulatory standards.
  • Guided users through verification procedures to ensure compliance with operational guidelines.
  • Documented cases and managed evidence records in central databases.
  • Coordinated with internal teams to resolve complex cases requiring secondary review.
Operations Support SpecialistJan 2024 - Jan 2025
RTA

Supported government services operations, assisting customers with inquiries and managing transaction workflows across public service channels during the 2024 to 2025 period.

  • Managed user requests, transactions, and service issues while enforcing operational guidelines.
  • Guided individuals through digital service portals to ensure successful process completion.
  • Resolved issues using active listening and adherence to agency procedures.

Education

General Studies
SALMAN AL FARISY SCHOOL

Languages

English · Fluent

Arabic · Professional